Shipping & COVID

Your Package is on Its Way!

10/8/21  - Peak Season Shipping Policy. 

Here is the brutal honesty about shipping during the peak season in 2021 and the current changing environment of supply chains.  While this may sound stern I am just looking out for the best interest of my clients. If this situation is not something you can live we are ok with that but every customer should be aware of the carrier situations in our country up front and what my stance/policy will be.

UPS, FedEx and USPS have come out with the same delivery transit guidelines as last year.  Their ability to deliver to these timelines is going be 100% dependent on them being able to hire a very large seasonal workforce.  It remains to be seen if they will be able to fill the positions.

None of our products are coming through a port.  Products on the site are stock in the USA so we are only dealing with carrier transit times from us to you.

Delivery times will likely be extended beyond guidance with many carriers as volumes spike and if employee shortages continue.  The challenge for all of us is you don't know what orders or areas of the country will be impacted or when.  If airlines cancel flights it delays cargo.  If there is a shortage of drivers in your area there will be delays. This is beyond our control and we will not be absorbing the cost of these delays this year with freight refunds.  I am confident you will  get your products, it just may not be as quick as we would all like in some instances.    

Our Sexyeone commitment is we will get packages shipped timely but once the package is in the carriers hands all we can do is watch tracking just like you.  There is no transit time guarantee and no refunds for shipping or product that is delayed.  

  • Carriers have discontinued service guarantees. They do not refund us for delays and this policy will flow down to our customers
  • Shipping credits will not be issued for late or delayed shipments by carriers regardless of service levels unless deemed lost.  This is beyond our control and we can no longer absorb these costs when this is a well known issue in advance.  We are empathic however we have to draw a line in the sand with this issue.
  • I have discontinued FedEx Service for our store based on their October quarterly con call with investors and performance.
  • Transit times shown at checkout are guidelines based on no delays and not a guaranteed date for delivery.
  • Saver shipping is not a day definite service.  This ships UPS on the first leg to your local USPS office for final delivery. 
  • We are doing our best to hold all shipping cost down as carriers add peak season surcharges.  
  • We are not responsible for stolen product off your doorstep
  • It will be a minimum 30 days before we deem a package lost for credit if there is no proof of delivery.
  • Returns will not be issued for delayed packages for all the reasons above
  • UPS Air is a weekday service not weekend

If you are buying from us or any store online hope for the best with transit but anticipate delays so you are not disappointed.  Be patient and kind.  If there is an issue I will personally work with you until delivery is confirmed or we deem it lost.

I would personally rather lose an order and have you unhappy with some other store than lie about what is really happening.  Knowledge is King and this is just what we have to deal with.  

If you have any questions prior to placing your order please email me at sales@sexyeone.com for guidance

 

 

10/2/21

Two carrier updates this week. 

FedEx indicated this week on their quarterly call with investors they are experiencing delays due to COVID and Staffing around different parts of the country.  I am discontinuing FedEx as a shipping option until further notice

USPS has indicated traditional transit times for First Class Mail will be 5+ days and to expect longer transit time for Standard Mail  

9/17/21

Transit times are fairly stable to carrier service level agreements.  We do anticipate challenges with carriers this holiday season and will be monitoring transit times the rest of the year.  Our recommendation is to plan ahead as much as possible

 

6/9/21  shipping has largely normalized.  Transit times from carriers seem to be stable or at least very close to hitting service level agreements from the carriers.  Three are some occasional spot delays with USPS but for the most part reports of late and or lost packages have been on a steady decline through the spring

 

2/21/21  Well, just as USPS was starting to align with their service level agreements on transit time weather hit.  We ask for your patience with carriers as they are dealing with a surge in package delivery during this tough time.  As always we continue to monitor it closely and control what we can control.  I have been upgrading shipments based on value where possible at my expense

2/7/21

Shipments with USPS have been closer or meeting their service level transit time agreements over the last two weeks.  While we still see some delays there has been improvement.  We still some some delays in scanning but product is moving through the USPS system better at this point.  We will continue to monitor both the carriers and the impact from COVID.  With the holidays in the rear view mirror the system is still close to or at capacity with volume and or shortages of staff.   UPS and FedEx are meeting service level transit time agreements. 

1/8/21

Packages are starting to move better within the USPS system.  COVID is still causing short staffs in sort centers.  Delays are possible but overall packages this week have been arriving quickly to most parts of the country.  The well documented backlog is delivering from the holidays and we hope to see further improvements next week as the major carriers have capacity free up

12-30-20

We will tell you what other sites may not be saying openly.

USPS is still delayed and is some instances skipping scans.  Packages are still moving.  Please be patient, they are being delivered albeit delayed in some instances.  Some states are seeing more delays than others.  We are doing our best to give an accurate transit time at checkout by padding their standard service level agreements however these are still just an approximate.     

For Saver Shipping once a package is ready for shipment, a tracking email will be sent out and it can take up to 5 days for the information to update as it will be handed off to USPS. UPS mail innovations will carry the package to hand off to your local USPS office. This is typically done in 2 days after it ships. From there it is normally 2-3 days to you but USPS is about 7-10 days to deliver right now depending on your location and in some instances slow to update scans. Sometimes transit time is longer if a specific area has a shortage of trucks or employees locally due to COVID. The good news is our distribution center is getting out orders quickly.

We will continue to monitor any developments with both our shipping center and or carriers.  If we see any impacts beyond what we have stated above we will be sure to update this page.