Welcome to Sexyeone! My name is Mike and I am the owner.  In an effort to handle all service questions quickly with an optimal outcome all questions come directly to me.  I am closest to your orders, the shipping center and vested in your shopping experience at Sexyeone.  Customer service is not something I want to outsource. You deserve to be treated as I would like to be treated as a customer.  This gives us a unique advantage over our competition with personalized service.  You can contact me at sales@sexyeone.com 24/7.  I will respond to you as quickly as possible.  I do sleep and am on west coast time so please be patient. Your experience at Sexyeone is very important to me and why I handle the customer service personally.