Welcome to Sexyeone! My name is Mike and I am the owner. In an effort to handle all service questions quickly with an optimal outcome all questions come directly to me. I am closest to your orders, the shipping center and vested in your shopping experience at Sexyeone. Customer service is not something I want to outsource. You deserve to be treated as I would like to be treated as a customer. This gives us a unique advantage over our competition with personalized service. You can contact me at firstname.lastname@example.org 24/7. I will respond to you as quickly as possible. I do sleep and am on west coast time so please be patient. Your experience at Sexyeone is very important to me and why I handle the customer service personally.