How Can I Track My Order
Once your package has shipped from our distribution center, you will receive a shipping confirmation email that contains a tracking number. You can click on the Tracking Number.
For Men's Underwear sizing can be found in the seleciton or product pictures
For Women's Lingerie Sizing can be found either on the product page descriptions or on the sizing chart pages by manufactuer. https://sexyeone.com/pages/sizing-charts
If you cant find what you need feel free to email us at email@example.com.
How Much Is Shipping?
Standard shipping is free for orders over $99 otherwise the cost is just $6.49. If you need your order faster than the standard transit time, you will be provided with other carrier options to choose from. The cost of faster shipping will be determined based on the delivery method you choose.
We are working very hard to abosorb transportation cost increases without increasing the cost of products. We will continue to keep shipping costs as low as possible
Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?
For Adult Producst:
Discreet shipping is important to many of us. The shipping label will simply read Shipping Department, ETC, 2325 W. Midway Blvd. Broomfield CO 80020. Some orders may be packaged in bubble mailers. Your credit card or Paypal account will be charged discreetly under the name MPGDigital
For Men's Underwear and Mapale Lingerie MPGDigital Ecom is refereced on the shipping label for privacy and product ships from Hollywood Florida.
How do I know if there is stock?
All products on our site are synced to only show items in stock. Some of our supplier will show a stock status on our product pages but some also do not. All inventory is synced 6 times a day via EDI. We strive to only show available stock items for immediate delivery.
How Do You Ship?
We have several shipping methosd avaiialable for you to choose from at checkout
Standard Saver Shipping Details- We ship via UPS, Mail Innovations and SurePost. Orders shipping via Sure Post and Mail Innovations will be picked up by UPS and transferred to your local USPS for the final delivery.
We also ship USPS First Class under a pound, USPS Priority Mail and have UPS Ground and Air options.
What is your return policy?
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
Vibrators And Dildos Douche/Enema Kits Anal Toys, Beads And Plugs Cock And Ball Devices, Cock Rings And Cock Sleeves Gags And Ropes Lingerie And Men's Wear
Lubes, massage oils, condoms, and body paints are also not returnable.
I want to cancel my order but it has already been processed?
I want to cancel my order but it has already been processed. As soon as the order is sent electronically to the shipping center it is considered in process. For the fastest shipping orders are sent quickly.
Unfortunately we are unable to cancel your order once it has been processed at our warehouse. Please be advised, if you no longer wish to receive this order we suggest you mark the package RTS (Return to Sender) and refuse the order at time of delivery. Please note that the shipping box must remain sealed to refused an order. Shipping costs are not refundable and we will have to apply a 20% restocking fee on all returned items.
What if an item is defective?
If an item is found to be defective within 30 days of purchase, we will replace it with the same item if in stock. Contact us at firstname.lastname@example.org to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) or request pictures via email to speed up the process. We will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Where do you ship to?
We ship from the US to US addresses only.
Who Are We?
My name is Mike and I am the owner. Because I am closest to the orders I am best suited to handles customer service questions. My goal is to service our customers with the highest level of trust and integrity and have sexyeone.com be your first stop. I service customers with the same expectation I would have as a buyer. I can be reached by email at email@example.com, SMS text if you are signed up or by phone.
Body Safe Products
If you have questions regarding a specific product please do not hesitate to email us firstname.lastname@example.org
A Guide To Safe Sex Toy Materials
- Know the materials your toys are made from. See the guide below for terms and acronyms
- Wash and dry your sex toys regularly and after use . Use a sex toy cleaner as a back up. Most products will tell you specifically how to wash them.
- Consider a condom to reduce the risk of infection
- Use sex toys as intended. Do not use household items.
- Buy from a credible company with supply chain traceability to avoid counterfeits.
- Glass - Specifically Borosilicate Glass
METAL & STAINLESS STEEL
STONE / CRYSTAL SEX TOYS
TPR / TPE: THERMOPLASTIC RUBBER & ELASTOMERS
DANGEROUS AND TOXIC SEX TOY & DILDO MATERIALS
POLYVINYL CHLORIDE (PVC)
CYBERSKIN AND FANTA FLESH
If you’re going to use a porous toy, use a condom.
specifically a latex, specifically a latex, polyurethane, or polyisoprene condom.
Condoms made from animal skin don’t protect against STIs.
If you use latex condoms, use a silicone or water-based lube - oil-based lubes degrade the integrity of the condom and create microscopic holes. or polyisoprene condom.
Condoms made from animal skin don’t protect against STIs.
Regardless of the material of your toy, you should be washing it before and after each use. How you wash it depends on the material.
|Material||Porous or nonporous||How to clean||Other notes of use|
|Silicone||Nonporous||Motorized: Warm water and soap
Non-motorized: Can also use boiling water
|Don’t use silicone-based lube.|
|Glass and stainless steel||Nonporous||Warm water and soap or boiling water||Glass can be sensitive to temperature changes, so after boiling the toy, let it cool naturally.|
|Pyrex and ABS plastic||Nonporous||Warm water and soap||Most of these toys are water-resistant, not water-proof. Don’t submerge them under water.|
|Elastomer, latex, jelly rubber||Porous||Room temperature water and a soapy washcloth||Even if used alone, these should be used with a condom.|