Standard shipping is free for orders over $99 (after the coupon code is applied) otherwise the cost is just $5.99. If you need your order faster than the standard transit time, you will be provided with other carrier options to choose from. The cost of faster shipping will be determined based on the delivery method you choose.
For Adult Producst:
Discreet shipping is important to many of us. The shipping label will simply read Shipping Department, ETC, 2325 W. Midway Blvd. Broomfield CO 80020. Some orders may be packaged in bubble mailers. Your credit card or Paypal account will be charged discreetly under the name MPGDigital
For Men's Underwear or Roma Costume products Sexyeone is referenced on the shipping label
All products on our site are synced to only show items in stock. Some of our supplier will show a stock status on our product pages but some also do not. All inventory is synced 6 times a day via EDI. We strive to only show available stock items for immediate delivery.
In the event that a product is ordered that can not delivery asap we will contact you via email to let you know. If a product can not be support a immediate refund will be processed.
Standard Saver Shipping - We ship via UPS, Mail Innovations and SurePost. Orders shipping via Sure Post and Mail Innovations will be picked up by UPS and transferred to USPS for the final delivery. Once the order is processed a confirmation will be sent to you. The tracking link can be found at the bottom of the invoice. Mail Innovations can take 2 to 3 days from the date the package is picked up to update their tracking link.
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
Vibrators And Dildos Douche/Enema Kits Anal Toys, Beads And Plugs Cock And Ball Devices, Cock Rings And Cock Sleeves Gags And Ropes Lingerie And Men's Wear
Lubes, massage oils, condoms, and body paints are also not returnable.
I want to cancel my order but it has already been processed. As soon as the order is sent electronically to the shipping center it is considered in process. For the fastest shipping orders are sent quickly.
Unfortunately we are unable to cancel your order once it has been processed at our warehouse. Please be advised, if you no longer wish to receive this order we suggest you mark the package RTS (Return to Sender) and refuse the order at time of delivery. Please note that the shipping box must remain sealed to refused an order. Shipping costs are not refundable and we will have to apply a 20% restocking fee on all returned items.
If an item is found to be defective within 30 days of purchase, we will replace it with the same item if in stock. Contact us at firstname.lastname@example.org to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) or request pictures via email to speed up the process. We will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
We ship in the USA on all products and the majority of our products can be shipped international
Sizing can be found either on the product pages or on the sizing chart pages https://sexyeone.com/pages/sizing-charts Because we carry so many lines if you cant find what you need feel free to email us at email@example.com.
Roma Costume has their own size chart page
While we have to have a formal refund policy, I would like to share a personal note.
We love our customers and want you to be happy. We are a smaller business and can personalize service to work with you on any specific issue. I am the owner operator and make all decisions directly with you. Please read the product descriptions as some suppliers have varying return policies from 15-30 days and or have factory warrenties. We try to be as flexible as possible. You are our number one priority. Our personal integrity is everything. We will do our very best to work with you.
We are a online business. My name is Mike and I am the owner. I have 27 years of distribution experience. Because I make all decision I can be very nimble in problem resolution. My goal is to service our customers with the highest level of trust and integrity and have sexyeone.com be your first stop. I service customers with the same expectation I would have as a buyer. I can be reached by email at firstname.lastname@example.org, SMS text if you are signed up or by phone.